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Mitsubishi Outlander Tops Segment In Critical J.D. Power Multimedia Study

JD Power Mitsubishi Outlander Trophy

In-car technology plays a pivotal role in new-car purchase decisions, with seamless smartphone integration and intuitive functionality often serving as dealbreakers for buyers. Despite this growing demand, many automotive brands face significant customer dissatisfaction with the usability of their in-car systems. Mitsubishi Motors, however, is changing that narrative with the 2024 Mitsubishi Outlander. For the first time, the Outlander has claimed victory in the small/compact segment of the J.D. Power 2024 U.S. Multimedia Quality and Satisfaction Study, a testament to Mitsubishi’s commitment to delivering an exceptional in-car experience.

Launched as a 2022 model-year vehicle, the Mitsubishi Outlander redefined perceptions of the brand. Its advanced engineering and technology features were designed to attract new customers, many of whom might not have previously considered Mitsubishi. Mark Chaffin, President & CEO of Mitsubishi Motors North America, shared: “From the day we debuted Outlander on Amazon Live—the first-ever vehicle launched on the platform—our focus on exceeding customer expectations through technology has been key to the vehicle’s success.”

The 2024 Mitsubishi Outlander’s multimedia system offers a suite of intuitive features designed for today’s connected lifestyles, including wireless Apple CarPlay® and wired Android Auto™ integration, an available nine-inch multimedia screen as the central hub for connectivity, built-in theater-like sound from an available Bose® sound system, and wireless charging alongside multiple USB options (USB-A and USB-C) to ensure uninterrupted device connectivity. Beyond multimedia, the Outlander offers advanced features such as MI-PILOT Assist™, which includes lane-centering, adaptive cruise control, traffic jam stop-and-go, and highway exiting, as well as My MITSUBISHI CONNECT™, which allows for remote start, cabin pre-conditioning, and safety alerts. The myQ® Connected Garage feature further enhances convenience by letting drivers open and close garage doors remotely.

The Outlander’s technology enhancements are reflected in customer satisfaction and sales figures. Through the third quarter of 2024, Outlander sales rose 5.6% compared to the same period in 2023. While many factors contribute to its growing popularity, there’s no denying that the seamless, user-friendly in-car experience makes a lasting impression during test drives.

The J.D. Power 2024 U.S. Multimedia Quality and Satisfaction Study analyzed feedback from 99,144 new-vehicle owners surveyed 90 days after purchase, evaluating the quality, design, and features of automotive sound and multimedia systems. Mitsubishi’s engineering excellence shone through, earning the Outlander top honors in its segment.

With its award-winning technology, sophisticated design, and commitment to customer satisfaction, the 2024 Mitsubishi Outlander exemplifies how in-car systems can elevate the driving experience. Whether keeping drivers connected on the go or simplifying the commute, Mitsubishi continues to raise the bar for in-car innovation. 

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Kim Ito

Mitsubishi Motors’ Kim Ito Named One of Automotive News’ “100 Leading Women” for 2025

Mitsubishi Motors North America, Inc. (MMNA) is proud to celebrate Kim Ito, Chief Marketing Officer, as one of Automotive News’ “100 Leading Women in the North American Auto Industry” for 2025. The prestigious honor recognizes top female leaders who are driving meaningful change and making major decisions in the automotive sector. In her nine years with MMNA, Ito has built an impressive legacy of innovation and forward-thinking marketing. Her work includes: The first-ever vehicle launch on Amazon Live with the 2022 Outlander A real-time cinematic vehicle configurator powered by ZeroLight (2023) MMNA’s 24-hour digital showroom, ClickShop 2.0, connecting customers seamlessly from brand site to dealership (2024) Ito's inclusion on the 2025 list underscores both her personal achievements and Mitsubishi Motors’ broader commitment to elevating women in leadership. Today, women make up half of MMNA’s executive team, a fact CEO Mark Chaffin calls “one of our greatest organizational strengths.” “Kim has earned her place among the best in our industry. She is a constant driver of innovation and a key force behind our Momentum 2030 business plan,” said Chaffin. “We look forward to the ideas and impact she’ll bring as we roll out one new or refreshed vehicle every year through 2030.” Since joining MMNA in 2016, Ito has risen through the ranks, from Director to VP to CMO, overseeing all marketing and advertising strategies across media, digital retail, customer experience, and dealer partnerships. “This recognition is an incredible honor,” said Ito. “I’m so proud to be listed alongside such accomplished women. But most of all, I’m grateful to my family—especially my husband and two kids—whose love and support empower me to bring my best self to everything I do.” Before MMNA, Ito served as Integrated Marketing Manager at QANTAS, overseeing national campaigns and advertising strategy across the Americas. She holds both bachelor’s and master’s degrees in English Literature from the University of California, Riverside and California State University, Los Angeles. Since 1925, Automotive News has been the leading source of industry insight for retailers, suppliers, and manufacturers alike, and its “100 Leading Women” list has celebrated outstanding female leadership every five years since 2000.

Yamaha Confirms Partnership with Mitsubishi Into North American Market

Yamaha Corporation has officially announced its partnership with Mitsubishi Motors North America, Inc. (MMNA) in conjunction with the upcoming launch of the refreshed 2025 Mitsubishi Outlander. This collaboration brings premium audio to the vehicle, with a custom audio system developed by Yamaha’s renowned sound experts. more The 2025 Outlander, set to debut in February 2025, showcases significant upgrades inside and out, with the audio system standing out as a key enhancement. Yamaha has worked closely with Mitsubishi Motors' engineering team to create two bespoke in-car sound systems for the flagship Outlander, marking Yamaha’s first custom audio system for a North American vehicle. This partnership underscores the innovative nature of the collaboration, combining Yamaha’s expertise in sound with Mitsubishi's engineering excellence. This isn’t the first time Yamaha and Mitsubishi Motors have worked together. The audio systems were first introduced in the 2024 Mitsubishi Outlander in Japan and will be featured globally in all 2025 Outlander models. Additionally, Yamaha’s audio systems were integrated into the Mitsubishi XFORCE, which launched in 2023 for the ASEAN region. “We aim to deliver excitement through sound, creating an experience that resonates with the driver and brings them closer to the artists,” says Tomokazu Hikida, Yamaha’s sound specialist. “By carefully crafting the bass, midrange, and treble, we innovate to create a moment that stirs the heart within the cabin.” MMNA will share further details about the 2025 Outlander, including updates on features and specifications, during its official North American debut in mid-February 2025. As the partnership between Yamaha and Mitsubishi Motors continues, Yamaha looks forward to delivering high-quality audio products that enhance the driving experience.